J.D. Power 2016 Fitness Bands & Smartwatches Satisfaction Report

The Apple Watch is the King of WearableTech Satisfaction According to Report  #Wearables #IoT

  • Overall, 19% of smartwatch customers indicate having experienced one or more problems, with the most common being battery charge not lasting long enough/battery not charging (29%); difficulties customizing (23%); and broken charger (22%).
  • The reports measure overall satisfaction with smartwatches among customers who purchased a smartwatch device within the past 12 months and satisfaction with fitness band trackers among customers who purchased a fitness band device within the past 12 months.
  • Overall customer satisfaction with fitness band devices across all brands is 829.
  • Samsung (859) ranks highest in customer satisfaction with fitness bands and performs particularly well in comfort, reliability and ease of use.
  • Apple (852) ranks highest in customer satisfaction with smartwatches and performs particularly well in comfort, styling/appearance and ease of use.

Read the full article, click here.


@AppleWatchGuru: “The Apple Watch is the King of WearableTech Satisfaction According to Report #Wearables #IoT”


Apple ranks highest among manufacturers of smartwatches, and Samsung ranks highest among manufacturers of fitness band devices, according to the J.D. Power 2016 Fitness Band Device Satisfaction ReportSM and J.D. Power 2016 Smartwatch Device Satisfaction Report,SM both released today.


J.D. Power 2016 Fitness Bands & Smartwatches Satisfaction Report

You might also like More from author

Comments are closed, but trackbacks and pingbacks are open.